Privacy Policy

Last updated: September 19, 2026

Mami Coker ("we," "us," "the platform") connects people in Freetown, Sierra Leone with local service providers — plumbers, electricians, tailors, tutors, and more. This policy explains what information we collect, why, and how it's handled. We've kept it in plain language and limited it to what the platform actually does.

1. Who This Applies To

Seekers — people browsing the site to find a service provider. You don't need an account, and we don't require any information from you to browse or contact a provider.

Providers — people who register to list a service. Registering requires phone verification and creates a public profile.

2. Information We Collect

If you register as a provider, we collect:

Phone number — your primary identity on the platform, verified via a one-time SMS/WhatsApp code.
WhatsApp number (optional) — if different from your phone number, used so clients can reach you.
Name, service category, description, and neighborhood — shown on your public profile.
Listing details — title, description, price range, and any photos you upload for a specific listing.
Availability status — whether you've marked yourself "Available" or "Busy."

We also temporarily store the verification code sent to your phone (it's deleted from active use after 10 minutes or once used) and a record of whether that code was delivered, for troubleshooting delivery issues.

We do not collect email addresses, payment information, or government ID. There is no in-app payment system — Mami Coker does not process, store, or have visibility into any payment between you and a provider.

3. Your Profile Is Public

If you register as a provider, your name, category, description, neighborhood, and availability status are visible to anyone who visits the site — no account or login is required to view them. Your phone number is not displayed as text on the page, but it is embedded in the "Contact on WhatsApp" button, so anyone who taps that button can see it and start a WhatsApp conversation with you directly.

4. How We Use Your Information

To verify your phone number and let you log in without a password
To display your provider profile and listings to people searching for your service
To let you manage your profile and listings (toggle availability, renew or remove listings)
To detect and prevent abuse — for example, limiting how many verification codes can be requested for one phone number in a short period, and locking a code after repeated wrong attempts

We do not sell your information, and we do not use it for advertising.

5. Third Parties We Work With

We rely on a small number of service providers to run the platform:

Infobip — sends the verification code to your phone via WhatsApp. Infobip processes your phone number solely to deliver that message.
WhatsApp (Meta) — when a seeker taps "Contact on WhatsApp," the conversation happens directly on WhatsApp, outside of Mami Coker. We don't see, store, or have access to those messages. WhatsApp's own privacy policy governs that conversation.
Neon — hosts our database (provider profiles, listings, verification records).
Vercel — hosts the website and, if you upload listing photos, stores those image files.

Each of these providers only receives the information necessary for the function they perform.

6. Cookies

We use two cookies, both essential to the platform's function — no tracking or advertising cookies:

session — keeps you logged in as a provider for 30 days.
verified_phone — a short-lived (15-minute) cookie confirming your phone was verified, used only to complete registration.

7. Data Retention

Verification codes expire after 10 minutes and cannot be reused.
Listings automatically expire 30 days after creation (or after renewal) and stop appearing publicly, though the record is kept so you can renew it.
Provider profiles are kept until you ask us to delete them (see Section 8) — there's currently no self-service "delete my account" option in the app itself.

8. Your Choices

You can update your profile information or mark yourself unavailable at any time from your dashboard. To request that your provider profile and associated data be removed entirely, contact us using the details in Section 10.

9. Children's Privacy

Mami Coker is intended for adults offering or seeking services and is not directed at children. We don't knowingly collect information from anyone under 18.

10. Contact Us

Questions about this policy, or requests to access or delete your data, can be sent to: info@mamicoker.com.

11. Changes to This Policy

If we change what information we collect or how we use it, we'll update this page and change the "Last updated" date above.