Moderation Policy

1. What We Moderate

• Provider profiles: name, description, category and neighborhood.
• Listings: title, description and price range.
• Photos that providers upload.
• Reviews and feedback, once we introduce them (see section 7).

2. How It Works

Mami Coker is run by a small team. We do not check everything before it appears. We look at content when someone reports it, when we are looking into a complaint, or when we notice a problem ourselves. Today all moderation is done by people, not by automatic filters.

We judge content against our Code of Conduct and Terms of Use, and we apply the same rules to everyone.

3. What We May Do

• Ask you to fix something, and give you the chance to.
• Change or remove content that breaks our rules, such as a misleading description or an inappropriate photo.
• Remove a listing.
• Remove a profile and all its listings.

We try to be fair and proportionate. A small mistake usually gets a request to fix it. Serious problems, such as fraud, threats, harassment or anything illegal, can lead to immediate removal without a warning.

4. Telling You

When we act on your content, we will try to tell you what we did and why, using the phone number on your profile, unless there is a safety or legal reason not to.

5. Asking Us to Look Again

If you think we got it wrong, email info@mamicoker.com with your name, the profile, and what you want us to reconsider. We will look at it again and reply with our decision.

6. Reporting Content

To report a profile, listing or photo, email info@mamicoker.com with a link to it (or the provider's name and neighborhood) and what is wrong. Our Complaints Policy explains what happens next.

7. Reviews and Feedback (Not Yet Available)

We plan to add customer reviews. They are not available yet. When they are, these rules will apply:

• A review will be linked to a real contact made through the site, so it comes from someone who actually got in touch with the provider.
• Reviews will be checked before they are published.
• Providers will be able to reply.
• We will not remove a review just because it is negative. We may remove one that is fake, abusive, unrelated to the service, contains personal details, or was written by someone with an interest, such as the provider or a competitor.

We will update this page when reviews launch.